Returns & Exchanges

At Cowaymega, we want you to be completely satisfied with your air and water purification systems. If you are not happy with your purchase, you may return your product within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all manuals, filters, and accessories to ensure a smooth inspection process.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the unit, we will process your refund to the original payment method within 7-10 business days.